Charged with envisioning the future of healthcare for Texas veterans, the team embarked on a bold mission: to develop comprehensive master plans for four major VA campuses—Audie Murphy in San Antonio, El Paso, Abilene, and Big Spring. Each facility presented its own challenges, histories, and hopes for the future, but all shared one common goal—to serve veterans better. Over the course of 18 months, the project aimed not just to map out buildings and systems, but to create long-range strategies that responded to real needs and evolving demands. With over 1.2 million square feet at the largest site alone, the scale was ambitious—and so was the vision.

The process began with listening. From executive leadership to facility support staff, voices from across each VA campus were brought into the conversation. The team conducted in-depth site visits, led discovery sessions, and immersed themselves in understanding the heartbeat of each facility. Market data and space utilization metrics were layered with qualitative insights from caregivers and administrators. Strategic planning wasn’t done in isolation—it was built through collaboration, consensus, and a deep dive into the lived realities of patient care. From functional assessments to five-year forecasts, every recommendation was backed by data, shaped by experience, and refined through ongoing dialogue.

What emerged was more than a set of documents—it was a shared roadmap. By the time the fourth planning visit rolled around, VA teams had already begun putting recommendations into action. The plans were so well received that the client increased their print run by 40% to distribute copies to leadership in Washington, D.C. What started as a contractual deliverable became a catalyst for change, empowering each facility to take confident steps toward a more responsive, efficient, and veteran-centered future.

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